Can't Save Ad:
Verify workspace storage limits (tier-based)
Check that ad has loaded fully
Try creating collection first
Refresh page and try again
Collection Not Showing:
Check filters applied
Verify you have ads in collection
Try clearing search/filters
Refresh Vault page
Tags Not Working:
Use consistent format (lowercase, hyphens)
Avoid special characters
Check for typos
Tag may be filtered out—clear filters
Export Failing:
Check internet connection
Try smaller collection
Verify permissions
Contact support if repeated failures
Vault Too Cluttered:
Archive old collections
Delete duplicate ads
Consolidate similar collections
Use more specific tags for filtering
Need Help?
Check Ad Genius Guide for saving ads
See Goals Guide for linking creative to objectives
Review Actions Guide for creative workflow tasks
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