Products Not Syncing from Shopify
Solutions:
Verify Shopify integration is connected
Check integration settings in Settings
Ensure Shopify app is installed correctly
Try manual import as temporary fix
Contact support if sync continues to fail
AI Fill Not Working
Solutions:
Ensure Brand Profile is complete
Check that you have active products
Verify AI service is online (status indicator)
Try enhancing one product manually first
Refresh page and try again
Missing Product Images
Solutions:
Re-upload images directly
Check image URL is accessible
Ensure images meet size requirements (max 5MB)
Use supported formats (JPG, PNG, WebP)
Add images via product edit dialog
Low Completion Rate
Solutions:
Use AI Fill for bulk enhancement
Focus on top-performing products first
Set team goals for completion
Schedule dedicated enhancement time
Track progress weekly
Products Not Appearing in Ads
Solutions:
Verify product is fully enhanced
Check that product is marked as active
Ensure product has at least one image
Try regenerating ad with product selected
Review product category and targeting
Duplicate Products
Solutions:
Delete duplicates from catalog
Check Shopify sync settings
Verify product IDs are unique
Merge similar products if intentional
Contact support for bulk cleanup
Need Help?
Check Brand Profile Guide for brand enhancement tips
See Ad Genius Guide for using products in ads
Review Goals Guide for product-specific objectives
Contact [email protected] for technical issues