Sometimes an integration may appear as Setup Incomplete. This usually means the authorization process wasn’t fully completed. This guide explains what that means and how to fix it.
What an Incomplete Connection Means
An integration shows as Setup Incomplete when Vendro has not finished OAuth authorization with the connected platform.
Common reasons include:
The setup window was closed before authorization finished
Required permissions were not approved
The connection timed out during setup
When this happens, Vendro cannot begin syncing data until setup is completed.
How to Complete Setup
If your integration shows Setup Incomplete, you have two options:
Option 1: Resume Setup (Recommended)
Open Integrations in Vendro
Click the integration showing Setup Incomplete
Click Complete Setup
Follow the authorization prompts until completion
Once finished, the integration status will update and syncing will begin automatically.
Option 2: Disconnect and Reconnect
If resuming setup doesn’t work:
Click Disconnect on the incomplete integration
Wait approximately 10 minutes
Refresh the Vendro page
Reconnect the integration from scratch
Complete the authorization flow fully
This clears any partial or stalled connection state.
What Happens After Setup Is Completed
The integration will show as Connected
Initial data sync may take up to 24 hours
After the initial sync, Vendro automatically re-syncs new data based on the integration’s schedule (for Shopify, this occurs every 6 hours)
Still Having Issues?
If your integration continues to show as incomplete after reconnecting, please contact Vendro support with:
The integration name
Approximate time of connection attempt
Any error messages shown during setup